Frequently asked questions

Look through our frequently asked questions below to find specific answers to many commonly asked questions.

If you have a question that is not covered, please feel free to contact us.

Applying for IHG Business Advantage

How do I apply for Business Advantage?

You can apply for a Business Advantage account using our simple online form. Or you can speak to your local participating hotel about applying.

If you have any other questions you wish to ask then additional contact details can be found on the contact us page.

How do I apply for additional Business Advantage cards?

Simply log-in to your account online, go to manage my cards and click add new card button and make your request. Alternatively contact us on 0845 603 2513 where our helpdesk is open Monday-Friday: 8:00am – 6.00pm* or email us at ihg.businessaccount@atos.net

Check out all the other advantages of the secure online account in How it works.

Ready to apply? Start here.

* Excluding English Public and Bank Holidays

How do I query a room invoice at check-out?

In the event of a hotel error at check-out, the process is the same as for any other credit or charge card. You should query the room invoice and in the case of error, the amount should be credited as normal before the card transaction is processed.

Want to know more about Business Advantage? Check out How it works.

Ready to apply? Start here.

How long does it take for my card to arrive?

You will receive your card within five working days of your application being received by us, provided you’ve been cleared for credit. You will not be credit-checked for additional cards if you are already a Business Advantage account holder.

Ready to apply? Start here.

Online account management

Can I get management information reports?

Yes, you can request two reports to be emailed to you from the website:

  • Cardholder Spend Analysis – shows you the amount spent by hotel, within a specified period of time, at cardholder level. It also provides an average transaction value. The report is available on a monthly basis and shows the spend analysis for the current month.
  • Statement Analysis – provides an overview of each statement value, date and payment type on a monthly basis. The report shows a rolling 12-month overview of summary statement data.

Find out about reports in Online Account Management.

Ready to apply? Start here. Already a member, log-in now.

Can I view my statement online?

Yes, by logging into your account online you’ll be able to view your statement for the current month and also the previous 12 months. You can also see transactions that have been processed but not yet billed and which are due to appear on next month’s statement.

Find out about invoicing & payment in Online Account Management.

Ready to apply? Start here. Already a member, log-in now.

What do I do if I have lost my log-in details?

If you have lost any of your log-in details contact us or call us on 0845 603 2513 and we will arrange for a new log-in to be set up.

Why should I apply for a Business Advantage account?

A Business Advantage account helps you manage your business travel expenses simply and efficiently. It costs nothing to run and it’s easy to use—you simply use it to book hotel stays, then get one monthly VAT invoice and pay monthly by Direct Debit.

With Business Advantage you’re in control

  • Easily book and pay for rooms, meetings and conferences and any other hotel expenditure
  • No need to set up credit facilities at multiple hotels
  • Manage your account securely online
  • Get up-to-date statements and management reports online
  • Hold a single card centrally or multiple cards with individual credit limits
  • Free-up time spent verifying expenses
  • Use at over 300 UK properties across InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, Holiday Inn®, Holiday Inn Express® and Staybridge Suites®.

Check out more details in Online Account Management.

Apply for Business Advantage. Start here.

How many IHG® Business Advantage cards can I have?

You can have as few or as many cards as you want, depending on your requirements. You may only need one company card or you may want each of your business travellers to carry their own. Check out more details in Online Account Management.

Apply for Business Advantage. Start here.

Are there any charges?

No, Business Advantage account is absolutely free and costs nothing to run. Check out all the other benefits to your business in How it works.

Apply for Business Advantage. Start here.

Will I have to pay interest?

No, Business Advantage account is a payment card with the total balance settled monthly in full and no late payment fees. Check out all the other benefits to your business in How it works.

Apply for Business Advantage. Start here.

Is there a minimum spend?

No, you can spend as little or as much as your credit limit allows. You have freedom to control your spending with our secure online management account. Read more about it in Online Account Management.

Apply for Business Advantage. Start here.

Why should I apply for Business Advantage?

Business Advantage is a new programme from IHG® which gives you and your company a preferential rate at all our hotels in the UK. A free and easy way to pay for hotel accommodation. And an online facility that allows you to keep track of payments with a great reward scheme.

Check out all the other benefits to your business in How it works.

Apply for Business Advantage. Start here.

What benefits will I receive with Business Advantage?

There are four main benefits to Business Advantage:

  • Business Advantage account: This FREE payment solution means there’s no need to arrange credit at individual hotels and process numerous invoices. Individual travellers don’t have to dip into their personal finances, they simply use their Business Advantage Account card to check-in and pay.
  • Discounted hotel rate: Receive a 4% discounted rate at over 300 hotels across the UK.* So wherever your business takes you, you are guaranteed to be receiving the best rates. Plus you don’t need to stay a minimum number of nights in our hotels to qualify for this discount.
  • Save on your next meeting or conference: You can also save when you arrange a day or 24-hour meeting. 1 in 10 delegates go free, up to a maximum of 10 at any one event. You can book through our meeting centre, direct with the hotel or through third party agencies.
  • IHG® Rewards Club Gold Elite Membership: Receive instant IHG® Rewards Club Gold Elite Membership, which allows you to earn points to use on rewards, such as free nights at any IHG® property and priority check-in.

Check out all the other benefits to your business in How it works.

Apply for Business Advantage. Start here.

* Please note Business Advantage offers 4% off Best Flex rate for its members, however Travel Agencies are not authorised to book this rate category. This 4% rate is non-commissionable.

Using IHG Business Advantage

I can book via my preferred channel, how do ensure I get my 4% room rate discount when booking?

The Business Advantage card can be used to secure all rate types, not just the 4% discount rate. For this reason the card does not automatically add on discount when you book. Make sure you provide all relevant information when booking accommodation. Quote your dedicated corporate ID number to access the discounted rates (4% off Best Flex rate).

You’ll also need your Guest name, card number and Business Advantage card expiry date.

Check out all the other benefits to your business in How it works.

Ready to apply? Start here.

Is the 4% discount applicable to all my expenses during a stay?

Your discounted rate refers to a percentage off our daily best flexible rate and provides you with a 4% discount on any accommodation booking*. We have introduced a conference offer where 1 in 10 delegates go free to provide you with further savings when you book your next meeting or conference. Check back regularly at our promotions page to benefit from all the latest offers.

Check out all our latest promotions.

Ready to apply? Start here.

* This 4% rate is non-commissionable.

How do I activate my card?

To activate your Business Advantage card/s please click register and follow the on-screen instructions. Your individual activation will be sent to you via email once the account holder has invited you to register your card. You will need it to complete the activation process. If you need assistance please call us on 0845 603 2513, or email ihg.businessaccount@atos.net

Where can I use Business Advantage?

Business Advantage can be used at over 300 UK hotels including InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, Holiday Inn®, Holiday Inn Express® and Staybridge Suites®.

InterContinental London Park Lane does not accept Business Advantage as a payment method.

Check out our participating hotels.

Ready to apply? Start here.

How do I make a booking?

You can book as normal online, via our central reservations office, direct with the hotel, through your corporate booking tool or via your usual travel agent. Simply quote your dedicated Corporate ID* to get an access to your discounted rate.

If you make regular bookings then check out how to earn additional rewards from your meetings or accommodation bookings with IHG® Business Rewards.

See how your Business Advantage account can benefit from IHG® Business Rewards.

Ready to apply? Start here.

*You can find your Corporate ID in your programme welcome pack. Alternatively please call us on 0845 603 2513 and we will reissue it for you.

What can I pay for using Business Advantage card?

A Business Advantage card can be used to pay for anything in the hotel that is charged to the room and payable on check-out. This includes rooms, meeting rooms, food and drink and any other hotel extras.

Check out all the other benefits to your business in How it works.

Ready to apply? Start here.

Are the bookings I make with my Business Advantage card guaranteed?

Yes, provided you give us the card number at the time of the booking. If you wish to cancel your reservation, please do so before 4pm on the day of your stay. Our usual cancellation charges apply for any other rates you may decide to book Please check rate description at the time of booking.

Check out all the other benefits to your business in How it works.

Ready to apply? Start here.

Can I make a group booking with Business Advantage?

Yes, however if you are booking for a large group please first contact Business Advantage Account on 0845 603 2513 to discuss your requirements and any additional credit that may be needed.

What happens if my card is lost or stolen?

Please notify the Business Advantage team, immediately on 0845 603 2513. Any loss or theft should be confirmed in writing either via the website or by writing to Business Advantage at IHG® Business Advantage account, ATOS Worldline, 1 Trinity Court, Brooklands, Wolverhampton, West Midlands, WV10 6UH

If you have any other questions you wish to ask then additional contact details can be found on the contact us page.

Additionally you can cancel you card from your online account, if registered then log-in now.

Statements and payment

Can overseas bookings and expenses be charged to my Business Advantage account?

No. Business Advantage is currently available in the UK (including Northern Ireland) only. Please check our website ihg.com for any of your travel needs outside of the UK.

Ready to apply? Start here.

What information will I see on my invoice?

The invoice provides you with a transaction date, hotel location, guest name, reservation number and card number used for the booking. You can also see what the card was used for. For example, food and drink, or a newspaper.

In most cases the invoice will show the total amount spent with a comprehensive VAT breakdown. Invoices will be emailed to the registered account holder at the start of each month, unless specified to receive by post instead. Invoices can also be viewed online in Excel or PDF by logging into your account.

Ready to apply? Start here.

What do I do if I have a query about my statement?

You can query a transaction on your statement at any time during the six months following the issue of the statement. Please contact the Business Advantage help desk with your query.

If you have any other questions you wish to ask then additional contact details can be found on the contact us page.

Check your latest statement online, log-in now.

Earning Rewards points

Is an upgrade to IHG Rewards Club Gold Elite Membership a permanent status or are there restrictions?

Your IHG® Rewards Club Gold Elite upgrade codes are valid for 1 year from the date they have been activated. You can maintain your Gold Elite status in few simple steps.

Please click here to find out.

Learn more about how Business Advantage and IHG® Rewards Club can benefit your business, find out about our rewards.

Ready to apply? Start here.

Do I still earn IHG Rewards Club points when the stay is paid via my company’s Business Advantage card?

Absolutely, it’s the traveller or guests that get IHG® Rewards Club points, not the booker or company. The booker can enrol into our booker programme called IHG® Business Rewards to earn extra rewards. IHG® Rewards Club points are linked to the guest staying at the hotel. In order for the booker to claim the points they would need to also be the traveller and keep the reservation in their name.

Learn more about how Business Advantage and IHG® Rewards Club can benefit your business, find out about our rewards.

How many IHG Rewards Club Gold Elite Membership upgrades can I get?

A Business Advantage account holder will receive three IHG® Rewards Club Gold Elite Membership upgrade vouchers. It is up to the account holder’s judgement to decide which three individuals within the business will receive the vouchers.

Vouchers are not linked to Business Advantage cards, any additional payment card holders will need to enrol into IHG® Rewards Club but they will start on the Club level instead of being upgraded to the Gold Elite level.

Learn more about how Business Advantage and IHG® Rewards Club can benefit your business, find out about our rewards.

Ready to apply? Start here.

Can I earn points for my stay, as well as points for booking of my group, if I am one of the guests staying?

Yes, through IHG® Business Rewards you will earn points when you book on behalf of others at the IHG® Business Rewards rate.

If you stay you will also earn points at the IHG® Rewards Club earn rate.

Check out how to benefit from a Business Advantage account and IHG® Rewards Club in How it works.

Ready to apply? Start here.

Can I still get IHG Rewards Club points if I pay with Business Advantage?

Yes, through IHG® Business Rewards you will earn points for booking on behalf of others at the IHG® Business Rewards earn rate. You will earn points if you stay and the points you earn for your stay will be at the IHG® Rewards Club earn rate.

Check out how to benefit from a Business Advantage account and IHG® Rewards Club in How it works.

Ready to apply? Start here.

Can I earn IHG Rewards Club points through IHG Business Rewards when I book using Business Advantage?

Yes. Once you’ve applied for IHG® Business Rewards, make sure you inform the hotel that you are a member and you will earn points.

Find out more about IHG® Business Rewards.

Ready to apply for Business Advantage? Start here.

* IHG® Rewards Club not applicable to Kimpton® Hotels & Restaurants; to be included at a future date.

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